Understands Customers' Needs

About the measures

Open decision-making performance measures provide an important opportunity to understand how the public feels towards MnDOT in two key areas: public trust and public confidence. Public trust and public confidence data come from a public opinion survey of a representative sample of Minnesota’s population conducted every two years.

Recent trends

In 2022, 72% of respondents agreed that MnDOT understands their needs and has developed a transportation system that works well for them. The percentage has been consistent with results from the last several years.

Where we want to go

Accountability, transparency, and communication are essential to open decision making. Transportation decision-makers are stewards of the transportation system and have the responsibility to make informed choices and be open about how and why decisions are made.