E-ZPass news and updates

Fraud alert—don’t be scammed!

There is a variety of fraudulent activity targeting various customer groups including people who use tolling facilities. Scam artists obtain public information and send what might seem like an official email or text with an urgent message to “click” on a link or respond to the message in some way. Don’t be scammed! You could be duped into giving away sensitive data, including personal identity or credit card information.

Minnesota E-ZPass will never text or email you for personal or sensitive information. For your security, we do not accept credit card numbers by mail, email, chat, or voicemail. If you receive a text or email requesting personal or sensitive information, it is a scam. Delete and don’t respond to it. If you have questions or concerns regarding your account or a message you receive, check your account through the secure customer portal, or contact us directly.

In addition, the FBI suggests people who receive suspicious messages follow the five steps below.

  1. File a complaint with FBI’s Internet Crime Complaint Center, www.ic3.gov, be sure to include:
  • The phone number or URL from where the message originated.
  • The website listed within the message.
  1. Check your account using the toll service's legitimate website.
  2. Contact your toll service's customer service phone number.
  3. Delete any smishing messages received.
  4. If you clicked any link or provided your information, take efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges.

We hope you find this information useful in protecting yourself from these attacks.

Peach Pass joins E-ZPass

E-ZPass states map
National E-ZPass network
Click map for larger version.

Georgia’s Peach Pass Express Lanes are now part of the E-ZPass group. This means you can use your Minnesota E-ZPass tag throughout Georgia as well as the other E-ZPass states. This is part of an overall goal to connect all tolling facilities throughout the U.S. making them interoperable with each other. While full interoperability is still a couple of years away, the addition of Georgia makes traveling to popular eastern and southeastern destinations even easier for Minnesota E-ZPass members!

Please remember, each E-ZPass facility has different rules for using the lanes. It’s good to research the state’s E-ZPass rules prior to travel.

I-494 Edina to Richfield project

Work has begun on the next Minnesota E-ZPass lanes. A multi-year construction project on I-494 in Edina, Bloomington and Richfield includes adding new E-ZPass lanes between Hwy 100 and I-35W. This multi-phase project brings other safety improvements along this busy Twin Cities interstate including a new ramp at the I-35W and I-494 interchange, new bridges at Portland Ave., Nicollet Ave., and 12th Ave., and the addition of a new pedestrian bridge at Chicago Ave. The E-ZPass lanes between Hwy 100 and I-35W are anticipated to open in fall 2026. MnDOT is actively seeking funding for subsequent phases of the project which extend the E-ZPass lanes to Hwy 77 near the airport.

To learn more, visit the I-494 Edina to Richfield project webpage where you can sign up for project email updates.

E-ZPass tag vs. MnPASS tag

Our new switchable E-ZPass tag allows you to travel outside of Minnesota on any participating E-ZPass facility and pay tolls from your Minnesota account.

The old MnPASS switchable and sticker tags will continue to work here in Minnesota. There is no need to trade your old tag for a new E-ZPass tag unless you plan on traveling outside of Minnesota.

If you do plan on traveling outside of Minnesota, contact customer service to trade your MnPASS tag for a new E-ZPass tag. Once the new tag is assigned to your account, it may take up to 48 hours for it to be active out-of-state; plan accordingly.

The rules for using E-ZPass vary depending on where and when you travel. In Minnesota, single occupant vehicles pay a fee only during peak commuting hours. In other states, hours of operation change, and the number of people required for HOV status might be different. For a full list of E-ZPass states and rules, go to e-zpassiag.com click on “About E-ZPass” and then “Where can I use it.”

Out-of-state tags

If you already have an E-ZPass tag from another E-ZPass agency (for example I-PASS), please be sure to remove that tag from your vehicle if you are using one of our Minnesota tags (E-ZPass or MnPASS), or if you are carpooling and the tag doesn’t have the option to switch it into HOV mode. Other E-ZPass tags are always in fee-paying mode, and you will be charged. Not removing the tag from your vehicle may result in duplicate tolls or being charged when carpooling in Minnesota E-ZPass lanes.

Learn more about the differences between Minnesota and the national E-ZPass network.

Traveling with E-ZPass

A trip out-of-state, or a change in your driving pattern, may have an impact on your E-ZPass account. We recommend making a one-time payment or adjusting your automatic replenishment and low balance threshold amounts before traveling to avoid your balance falling negative before the next replenishment cycle. You may do this online or by contacting customer service at 1-866-397-4334.

Some E-ZPass agencies have a toll calculator to help estimate the cost of traveling. This estimation is customizable based on the roads you will drive on, your entry points, your exit points, and the number of axles on your vehicle. Minnesota does not use toll calculators because we use dynamic pricing in our lanes.

Using your tag in a rental vehicle

Your E-ZPass tag can be used in rental vehicles. Your rental vehicle should be added to your E-ZPass account as an additional vehicle while in use to avoid any potential violations. Be sure to immediately remove the rental vehicle from your account when you turn it back in. You may be held responsible for tolls until the rental vehicle is removed from your account. Additionally, several states elect not to reverse these charges for customers when they occur.

Many rental vehicles are already equipped with tolling devices, be sure to work with your rental car company to deactivate their device and use your own E-ZPass tag.

E-ZPass Minnesota electric vehicle incentive

This program addresses a larger goal of trying to get more electric vehicles on the road in Minnesota by giving E-ZPass Minnesota credits to people who purchase or lease a new or used electric vehicle between November 1, 2019 and October 31, 2025. The E-ZPass Minnesota incentive encourages those who are thinking about purchasing or leasing a vehicle to choose an electric vehicle or a plug-in hybrid electric vehicle. Note: you must have or open an E-ZPass Minnesota account including all minimum balances and fees, as applicable, to receive E-ZPass Minnesota credit. Only one electric vehicle incentive per person. E-ZPass Minnesota promotional credits can be used only on Minnesota E-ZPass lanes.

How it works

  • Purchase or lease a new or used battery electric or plug-in hybrid vehicle between November 1, 2019 and October 31, 2025. (Not valid for electric motorcycles. Motorcycles are always free on E-ZPass Minnesota lanes.)
  • Verify proof of purchase, proof of lease or title transfer with the E-ZPass Minnesota customer service center.
    • Note: Qualifying proof of purchase or lease can be submitted by email to customerservice@ezpassmn.net. You will be notified once it is approved.
  • Receive a one-time credit per person to pay toll charges for using E-ZPass Minnesota lanes.
  • Battery electric vehicles receive a one-time E-ZPass Minnesota credit of $250.
  • Plug-in hybrid electric vehicles receive a one-time E-ZPass Minnesota credit of $125.
  • E-ZPass Minnesota credits do not expire unless the account is closed. All other terms of agreement apply.
  • Credit is available one time only per person and only valid for the E-ZPass Minnesota system.

For More Information
Contact E-ZPass Minnesota customer service center or call 1-866-397-4334.