Minnesota Department of Transportation

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Neutral Issue Resolution

MnDOT Ombudsman

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What is an Ombudsman?

An Ombudsman is a neutral, informal and independent resource in place to help the public and MnDOT resolve issues that they have been unable to resolve through normal procedures. Read more about the process.

How can they help me?

The Ombudsman Program serves both the public and MnDOT by helping to ensure both sides get heard and creative problem solving takes place.