Minnesota Department of Transportation

511 Travel Info

Neutral Issue Resolution

MnDOT Ombudsman

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What is an Ombudsman?

An Ombudsman is a neutral, informal and independent resource in place to help the public and MnDOT resolve issues that they have been unable to resolve through normal procedures. Read more about the process.

How can they help me?

The Ombudsman Program serves both the public and MnDOT by helping to ensure both sides get heard and creative problem solving takes place.

Do you have a rail request?

Tell us about your rail issues/concerns.

The Governor directed MnDOT to begin collecting concerns regarding railroads, safety, crossings and other rail issues. The Ombudsman’s Office will be fielding these concerns. Examples include:

  • Blocked highway/railroad crossings
  • Fencing
  • Railroad employee safety
  • Rough crossings
  • Railroad rate and service issues
  • Vegetation
  • Traffic control at highway/railroad crossing
  • Train horns/Quiet Zones

Tell us about your rail issues/concerns.