Minnesota Department of Transportation

511 Travel Info

Neutral Issue Resolution

MnDOT Ombudsman

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Hitting roadblocks getting your transportation issue resolved?

Try these avenues first

General questions or concerns

For general questions or concerns, email the MnDOT Information Center or call 651-296-3000 or toll free 800-657-3774.

Accessibility

For questions about accessibility or the Americans with Disabilities Act, visit our ADA website.

Specific area or highway 

For questions or concerns about a specific area or highway, contact your local MnDOT district office.

Still not satisfied?

Neutral issue resolution

Contact our ombudsman-trained staff. MnDOT offers a neutral, informal, and independent issue resolution service to help remove the roadblocks or help you better understand if they must remain intact. Our service provides ombudsman-trained staff who will look into your issue, help you determine options for resolution, elevate concerns if appropriate and ensure fairness of processes across the board.