Neutral
Advocates for a fair process, not for any one individual or group of individuals.
Informal
Listens, brainstorms, clarifies, facilitates, uses shuttle diplomacy.
Independent
Reports only and directly to the Commissioner of Transportation.
Confidential
Practices confidentiality to the extent possible under the Minnesota Government Data Practices Act.
Hitting roadblocks getting your transportation issue resolved?
Check these avenues first!
Perhaps you can resolve your issue by simply contacting one of the following resources:
- For general questions or concerns, e-mail the MnDOT Information Center or call 651-296-3000 or toll free 800-657-3774. If you use a TTD/TTY please call 800-627-3529 to connect you with the message relay service.
- For questions about Accessibility and the Americans with Disabilities Act please visit our ADA Web site.
- For questions or concerns about a specific area or highway, contact your local MnDOT district office.You can use this list of cities or the map below to help you find the proper office.
You can expect Ombudsman staff to:
- Listen to all parties
- Ask questions to clarify the issue and determine who has been involved and what action has been taken
- Seek to understand what the you want to see happen
- Work with you and department experts to create options for resolution
- Help all parties weigh the pros and cons of the options
- Bring in the right resources to help in finding a resolution
- Present options to the Commissioner if appropriate
- Follow up on the final selected option
Exhausted the other avenues?
Try this route!
MnDOT offers a neutral, informal, independent and confidential issue resolution service to help remove the roadblocks or help you better understand if they must remain intact.
The service provides ombudsmen--trained staff who will listen to your interests and help you find options to address your concerns.
We can help you determine options for resolution, look into your issue, elevate concerns if appropriate and try to ensure fairness of processes across the board.
Contact our issue resolution staff using the form below.
Complete the fields below and click on submit. We will contact you after we review your issue or concern.
Note: Information that you provide is considered public data under the Minnesota Government Data Practices Act, Minnesota Statutes, Chapter 13. This means that if someone, including the news media, requests this information, MnDOT is obligated to provide it to them under the Minnesota Government Data Practices Act. See disclaimer.