What is the Southwest Minnesota Ride Link Project?

This project is aimed at transportation and human service providers as well as veterans' organizations. It will fund technology enhancements necessary to add agencies to the existing MinnesotaHelp Network™ with the outcome of providing and connecting veterans, military families, caregivers, and others to a single source of information about rides and local transportation options. It also supports partnerships among these organizations to enhance the MinnesotaHelp Network™ services.

• Read overview for details about project (PDF, 190 KB)

 

The MinnesotaHelp Network™ is a virtual call center that facilitates inter-agency ride referrals to veterans, military families, caregivers, and other customers. The call center staff and participating agencies will be able to easily route and transfer calls, chat, conference, send secure email, share documents, transfer files in real-time, and record all calls with customers so that these customers can receive the information they need to quickly schedule a ride.

 

Learn more about the project

MnDOT hosted a webinar to introduce eligible participants and agencies to the project, discuss implementation details, demonstrate the functions of the Revation Systems© software and answer questions regarding program participation. County Veterans Service Officers, Veterans homes, clinics, and hospitals operating in southwest Minnesota, non-profit, public and inter-city bus providers operating in Southwest Minnesota should access the webinar.

• Access webinar recording http://mndot.adobeconnect.com/p1p0cptdc8h/
• Software demonstration of Revation Systems© (MP4 video, 62 MB)
• Participation scenarios (PDF, 35 KB)
• Frequently asked questions about the project

 

Do you want to participate in the project?

Eligible participants should fill out and submit the following documents and send them to Elaine Spain at espain@rndc.org by Dec. 21, 2012.

• Letter of Intent (Word, 21 KB)
• Participation scenarios (PDF, 35 KB)

 

Software information

• Revation LinkLive™ desktop requirements (PDF, 387 KB)
• Revation LinkLive™ network requirements (PDF, 150 KB)
• Frequently asked questions about software or technical issues
• Contact Elissa Schley at elissa.j.schley@state.mn.us with software-related questions.

 

Project Advisory Committee

 

A project advisory committee will convene three times in spring 2013 to provide detailed input on how the software tool can be integrated into agencies’ existing processes to provide rides.  Representatives on the committee include:

 

Carla Johanson, Veterans Linkage Line™
Robin Thompson, MnRAAA/Senior LinkAge Line®
Greg Peterson, Brown County CVSO
Jim Reinert, Murray County CVSO
Doug Landsteiner, Martin County CVSO
Cathleen Amick, Western Community Action- Community Transit
Marc Hall, Pipestone County Transit
Tiffany Collins, Kandiyohi Area Transit
Dawn Marker, St. Cloud VA Hospital
Ken Kelley, DAV
Kevin John, Jefferson Lines/Land to Air Express
Jan Klassen, MnDOT District 7 (ex-officio)
Elaine Spain, MnRAAA (ex-officio)

 

Alternates:
Ted Nelson, Prairie Five Rides
Karen DeBoer, Prairieland Transit
Stephen Whitehead, DAV
Pat Aljets, St. Cloud VA