New Library Materials
Items added during: December 2013
Research Services Section
395 John Ireland Boulevard
Mail Stop 155
Saint Paul, MN 55155
MnDOT Library Releases Valuation/Return on Investment (ROI) Study Findings
by Sheila Hatchell
MnDOT Library staff were engaged in a 7-month study during 2013 to determine the value of library services to our parent organization, the Minnesota Department of Transportation. The findings were synthesized from (1) monthly statistical and narrative reports submitted by MnDOT Library staff; (2) MnDOT Library budget figures; (3) MnDOT Library customer salary and benefits figures; and (4) results from a department-wide survey on library services conducted in April 2013.
A major finding of our study is that we have tangible and intangible valuation. The Library’s tangible valuation, which we can quantify, indicates that for every dollar invested in MnDOT Library, $1.90 in value is returned to MnDOT. We cannot currently calculate the Library’s intangible value, but based on customer feedback, the intangible value to MnDOT is significant.
The 8-page study findings report, along with other supporting information, is available on the Library’s website at http://www.mndot.gov/library/Library-ROI-Study.html.
The study was a follow-up to and implementation of Proving Your Library’s Value: a Toolkit for Transportation Librarians, a product of the Transportation Library Connectivity and Development Pooled Fund Study TPF-5(237).
Please contact Sheila Hatchell at Sheila.firstname.lastname@example.org or 651-366-3733 with any questions or comments about the library valuation study.
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Mail Stop 155
395 John Ireland Blvd.
St. Paul, MN 55155